How can we help?
Buying on Frevia
How do I order a service?
Open a service, pick Basic, Standard or Premium, and press Continue. You'll pay into escrow, then share your requirements so the freelancer can start.
Can I ask questions before ordering?
Yes — press Contact seller on any service. The freelancer can answer and even send you a custom offer with its own price and delivery time.
How do I post a job?
Go to Post a job, describe the work, choose a budget and publish. Freelancers send proposals that you can compare, discuss and hire from.
What if I need changes?
Each package includes a number of revisions. Use Request revision on the order page after a delivery.
What happens if the order is late?
Late orders show in the Late tab of Manage orders. You can message the freelancer, accept an extension request, or open a dispute.
Selling on Frevia
How do I become a seller?
Sign up as a freelancer, complete your profile (photo, headline, bio, skills) and publish it. Then create your first service with up to three packages.
How many services can I create?
Up to 20 active services. Each can have a cover image, a gallery of up to 5 images and an FAQ.
How do seller levels work?
Levels are calculated from completed orders, ratings and on-time delivery. Higher levels show a badge on your services and profile.
Can I send custom offers?
Yes — from any conversation, send a custom offer with scope, price and delivery days. The client can accept and pay in one step.
Payments & withdrawals
Which payment methods are accepted?
Card (Visa, Mastercard via Stripe), PayPal and DuitNow QR (Malaysia).
What is escrow?
Your payment is held by Frevia and released to the freelancer only after you approve the delivery — or automatically after the review window if you don't respond.
How do freelancers get paid?
After approval, earnings clear after a short safety window. Then request a withdrawal to a bank account, DuitNow / e-wallet, PayPal or Wise from the Earnings page.
How do refunds work?
If an order is cancelled or a dispute is decided in your favour, the money goes back through the payment method you used.
Why do I see prices in RM?
Use the 🌐 menu in the header to browse in USD or Malaysian ringgit. You are always charged in the seller's own currency.
Account & security
How do I verify my email?
Open the confirmation email we sent and press the link. You can request a new one from your workspace.
Can I sign in with Google?
Yes — use Continue with Google on the sign-in page.
Can one account buy and sell?
Yes. Add the other side from your account menu and switch between your client and freelancer workspaces at any time.
I forgot my password
Use Forgot password on the sign-in page; we'll email you a secure reset link that works once.
Trust & safety
How do disputes work?
Open a dispute from the order page. Our team reviews the messages, files and deliveries and can refund, release or split the payment.
Are reviews real?
Only people who completed an order together can review each other, so every review is tied to a real order.
Someone asked me to pay outside Frevia
Don't. Payments outside Frevia aren't protected by escrow. Please report the user with the Report link.