Help centre

How to use Frevia

A picture-by-picture guide. In every screenshot, the orange circle and number show exactly where to click.

For clients — hire in 8 steps

  1. Search for what you need

    Type what you need done — “logo”, “Shopify store”, “video edit” — in the search box on the homepage, or browse a category.

    Step 1: Search for what you need — the orange circle shows where to click

  2. Pick a package and order

    Open a service, compare the Basic / Standard / Premium packages (price, delivery days, revisions) and press “Continue with …”.

    💡 Not sure yet? Press “Contact seller” to ask questions first — the freelancer can send you a custom offer.

    Step 2: Pick a package and order — the orange circle shows where to click

  3. Pay into escrow

    Choose how to pay: card, PayPal, or DuitNow QR (Malaysia). Your money is held in escrow by Frevia — the freelancer can see the order is funded, but is only paid after you approve the work.

    💡 Card and PayPal payments happen on Stripe’s / PayPal’s own secure pages. With DuitNow, scan the QR, pay the amount in RM and enter your transaction reference — the order starts once our team confirms it.

    Step 3: Pay into escrow — the orange circle shows where to click

  4. Share your requirements

    Tell the freelancer everything they need: goals, examples, brand details, logins. You can attach files.

    Step 4: Share your requirements — the orange circle shows where to click

  5. Chat in Messages

    Every order has its own conversation. Send messages and files here — keep payments and contact on Frevia so you stay protected.

    Step 5: Chat in Messages — the orange circle shows where to click

  6. Approve the delivery (or ask for changes)

    When the work arrives, check it. Press “Approve & release payment” if you’re happy, or request a revision (included in your package).

    💡 If you don’t answer, the order is approved automatically after the review window. Something wrong? Open a dispute from the order page.

    Step 6: Approve the delivery (or ask for changes) — the orange circle shows where to click

  7. Leave a review

    Rate the freelancer and write a few words. Only people who completed an order together can review each other, so reviews are real.

    Step 7: Leave a review — the orange circle shows where to click

  8. Or post a job and get proposals

    For custom work, use “Post a job”: describe the work, set a budget, publish — freelancers send proposals you can compare, message and hire.

    Step 8: Or post a job and get proposals — the orange circle shows where to click

For freelancers — start earning in 8 steps

  1. Create your account

    Choose “Work as a freelancer”, then add your name, email and a password. One account can later be used for hiring too.

    Step 1: Create your account — the orange circle shows where to click

  2. Fill in your profile

    Add a username, headline, category, hourly rate and a bio of at least 100 characters. Add a photo, skills and portfolio below it.

    Step 2: Fill in your profile — the orange circle shows where to click

  3. Publish your profile

    When the profile strength checklist is complete, publish it. Clients can then find you in “Find talent”.

    Step 3: Publish your profile — the orange circle shows where to click

  4. Create a service

    Go to My services → Create a service. Write a clear title, description, cover image, and up to three packages with price, days and revisions.

    Step 4: Create a service — the orange circle shows where to click

  5. Publish the service

    Press Publish. Your service appears in search and on your public profile, ready to be ordered.

    Step 5: Publish the service — the orange circle shows where to click

  6. Deliver the work

    When an order is paid, read the requirements, do the work and deliver it with a message and files or links. Need more time? Ask for an extension from the order page.

    Step 6: Deliver the work — the orange circle shows where to click

  7. Win jobs with proposals

    Open Find work, choose a job that fits, and send a proposal with your price, delivery time and a short cover letter.

    Step 7: Win jobs with proposals — the orange circle shows where to click

  8. Get paid and withdraw

    After the client approves, your earnings (minus the service fee) clear after a short safety window. Add a payout method (bank, DuitNow / e-wallet, PayPal or Wise — stored encrypted) and request a withdrawal from Earnings; our finance team sends it within 1–3 business days.

    Step 8: Get paid and withdraw — the orange circle shows where to click

Payments & safety

Ready? Hire talent or start selling.